Olivetheory

Refund policy

RETURN POLICY FOR ALL OTHER PRODUCTS:
If you are unsatisfied with the Goods (Bed & Bath) received, you can return them within 7 days of receipt and get your money back. Please note that Personalized Products including wall art from Crude Area are not covered under our Return Policy.
All return packages must be in the original packaging together with a copy of the invoice.The reason for the return of the goods must be mentioned by the customer.
Refund credit will be issued for all returns received after 30 days of receipt of goods by demand draft.

Please note that freight charges for returns are the customer’s responsibility.
For returns, the item cost will be refunded but not the original shipping.
All returns must be unused and in original condition.

Return items to Attn: Returns dept OTH Online Pvt Ltd, Shri Arihant Compound, Building # J 9, Unit # 7,8,9 & 10, 1st Floor, Kopar Village, Bhiwandi Thane Road, Thane, Maharashtra, India - 421302

RETURN POLICY FOR FURNITURE:
Below is Return Policy for all furniture products:-
Enjoy no questions asked returns for up-to 7 days after date of delivery. 10% of amount will be deducted against transaction and shipping charges. Product must be unused in original packaging.

In case of manufacturing defect and damages in transit we offer a free replacement of the damaged part or the complete product. However, there won't be any refund processed for the same.

In case you receive a damaged product please contact Customer Service within 48 hours on reachus@olivetheory.com or call us at +91-22-24900220 (Monday-Saturday, 10AM-7PM).

Your request for a refund or replacement will be processed as soon as we receive photographs with the order number and item code. We request you to retain all Original packing materials and the copy of Invoice.